What is self-exclusion and how does it work on TWC Online?

Self-exclusion is a feature that allows you to block access to your twc online account for a set period of time — from 24 hours up to 12 months. During the exclusion period, you will not be able to log in, make deposits, or access any games. Self-exclusion takes effect immediately once you confirm the request and cannot be reversed before the period ends. This is a self-protection tool we provide to help players who feel they need a break from gaming.

Can I set a deposit limit in MYR on TWC Online?

Yes, you can set daily, weekly, or monthly deposit limits in MYR directly from your twc online account settings. Limits take effect immediately. If you wish to lower your limit, the change applies right away. However, if you want to increase your limit, a 24-hour waiting period applies before the new limit comes into force — giving you time to reconsider your decision. We encourage all players to set a deposit limit that's comfortable within their monthly entertainment budget.

What should I do if I think I have a gambling problem?

The most important first step is acknowledging that you may need help — and that is a sign of strength, not weakness. You can activate the self-exclusion feature in your twc online account immediately to give yourself some space. From there, consider reaching out to Talian Kasih 15999 or the Malaysian Mental Health Association for confidential professional counselling. You can also contact the twc online support team via Live Chat or email at support@twconline.click — we're here to guide you through the self-exclusion or account closure process if needed.

Does TWC Online allow underage players?

Not at all. twc online is a strictly 18+ platform. Every new player is required to go through an identity verification (KYC) process that includes a MyKad or Malaysian passport check to confirm their age. Accounts suspected of belonging to underage users will be suspended immediately and investigated. Any winnings obtained by underage users will not be paid out. We treat the protection of minors as an absolute, non-negotiable responsibility under all circumstances.

What self-exclusion periods are available at TWC Online?

twc online offers self-exclusion periods of: 24 hours, 7 days, 30 days, 90 days, and up to 12 months. All self-exclusion periods take effect immediately upon confirmation and cannot be reversed before the period ends. Once your exclusion period expires, you will need to actively contact our support team to restore account access — the system will not reactivate automatically without action from you, as an additional layer of protection.

twc online | Responsible Gaming – Malaysia Safe Play Guide

Important Message: Online gaming at twc online is for entertainment purposes only. If you find it difficult to stop, are using money meant for other needs, or gambling is affecting your relationships and work — please use our self-control tools or contact our support team right away. Free and confidential help is available.

1 Introduction

twc online believes that online casino games, slots, lottery, and Sports Betting can be an enjoyable and responsible form of entertainment when kept within reasonable limits. Our platform is built for mature Malaysian players — those who understand that money wagered is for fun, not as a means to solve financial problems or generate a regular income.

This Responsible Gaming Policy outlines the commitment of twc online to player safety, the tools we provide to help you stay in control, and the support resources available if you or someone you know needs assistance.

As a player, you also have an important role to play. Knowing your own limits, setting a clear budget in MYR, and understanding that winning is a bonus — not a guarantee — are the foundations of a healthy gaming experience at twc online.

2 Core Principles of Responsible Gaming

There are a few simple principles we encourage every player twc online to embrace and practise every time they play:

Set a budget before you play — decide on an RM amount you are comfortable spending as entertainment, and stick to it. Think of it the same way as buying a movie ticket or going out for dinner — money spent on an experience, not an investment.
Don't chase your losses — if you're in the middle of an unlucky session, stop and take a break. Adding more deposits just to "break even" is an early warning sign of problem gambling. The odds of the game do not change because you've already lost.
Set a time limit — decide how long you will play before your session begins. Use the session time limit feature on the platform twc online to make sure you do not spend more time playing than you planned.
Don't play under stress or influence — avoid playing when you're feeling stressed, sad, angry, or under the influence of alcohol. Decisions made in an emotionally unstable state often lead to poor financial choices.
Gaming is entertainment, not income — no betting strategy or system can guarantee long-term winnings. If you are relying on gambling wins to pay bills or cover daily expenses, this is a serious warning sign that needs to be addressed immediately.
Balance it with other activities — make sure online gaming is just a small part of your social life. Keep up with other activities you enjoy, such as watching Liga Super Malaysia or the EPL with friends, playing badminton, or spending time with family.

3 Problem Gambling Warning Signs

It is important to recognise the early warning signs before gaming habits develop into more serious problems. Here are some questions you can ask yourself:

SELF-AWARENESS CHECK — ANSWER HONESTLY

Do you often find yourself thinking about gambling even when you're doing something else?

Do you need to bet with increasingly larger amounts of money to get the same level of excitement?

Have you ever tried to stop or cut back on gambling but were unable to?

Do you play to escape from problems or uncomfortable feelings?

Have you ever lied to family members or friends about how much time or money you've spent on gambling?

Has gambling caused problems in your relationships, work, or finances?

Have you ever borrowed money or sold possessions to fund your gambling?

Do you find yourself "chasing" losses — continuing to bet in an attempt to win back money you've already lost?

If you answered "Yes" to two or more of the questions above, it may be worth speaking to someone who can help. You don't have to face this alone. Contact the twc online or use the self-exclusion option in your account right now.

4 Self-Control Tools on the TWC Online Platform

twc online provides a comprehensive suite of self-control tools, all accessible directly from your account settings without needing to contact customer support:

Deposit Limit

Set the maximum RM deposit amount you can make within a daily (24-hour), weekly (7-day), or monthly (30-day) period. Limits can be reduced immediately; increasing a limit requires a 24-hour waiting period.

Loss Limit

Set a maximum amount you can lose within a daily, weekly, or monthly period. Once the limit is reached, access to games will be automatically restricted for the remainder of that period.

Session Time Limit

Set a maximum duration for each gaming session. The system will send a notification 10 minutes before the time limit is reached and automatically end the session when time runs out.

Self-Exclusion

Block access to your account for 24 hours, 7 days, 30 days, 90 days, or up to 12 months. Takes effect immediately and cannot be cancelled before the period ends.

Unsubscribe from Promotions

Opt out of receiving promotional emails, bonus notifications, and special offers from twc online if you feel it is prompting you to play more often than you intended.

Permanent Account Closure

If you decide to stop playing altogether, you may apply for permanent account closure through customer support twc online. This request cannot be reversed.

5 How to Use Self-Control Tools

All self-control tools are easily accessible through the platform twc online. Follow the steps below:

Log in to your TWC Online account

Click the "Log In" button at the top of the page and enter your account credentials.

Go to "Account Settings"

Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.

Select the "Responsible Gaming" tab

On the settings page, look for and click the tab labelled "Responsible Gaming" or "Self-Control".

Set a limit or choose self-exclusion

Enter your preferred limit amount in RM, or select a suitable self-exclusion period and click "Confirm".

Takes effect immediately

All limits and self-exclusions take effect immediately. A confirmation email will be sent to your registered address.

If you have any difficulty accessing the self-control tools or need immediate assistance, contact the twc online via Live Chat on the platform. Our team is available 24 hours a day, 7 days a week.

6 Protection of Minors and Young People

twc online takes the protection of children and minors very seriously. Our platform is FOR USERS AGED 18 AND ABOVE ONLY. We have implemented several measures to prevent access by underage individuals:

Age verification is mandatory during registration via MyKad or Malaysian passport check.
A rigorous KYC (Know Your Customer) process to verify the identity of every new player.
Accounts suspected of belonging to underage users will be suspended immediately while an investigation is carried out.
Any winnings obtained by underage users will not be paid out and the account will be permanently closed.

We also encourage parents and guardians in Malaysia to take preventive steps such as using parental control software on shared devices, keeping account login details secure, and having open conversations with children about the risks of online gambling.

7 Support Resources for Malaysian Players

If you or someone you know needs help with a gambling problem, professional support resources are available for Malaysians. twc online encourages you to reach out to any of the following organisations — their services are confidential and most are free of charge:

Talian Kasih 15999 — National Helpline of the Ministry of Women, Family and Community Development Malaysia, operating 24 hours a day for a range of issues including financial problems and addiction.
National Anti-Drug Agency (AADK) — while the primary focus is on drugs, AADK also offers counselling for other addiction issues, including gambling.
Malaysian Mental Health Association (MMHA) — provides counselling and specialist referral services for a range of mental health issues, including behavioural addiction.
Nearby government hospitals or public health clinics — psychiatric units at Malaysian government hospitals provide assessment and treatment for addiction issues, including problem gambling.

Admitting that you need help is not a weakness — it is the bravest and most sensible first step you can take. twc online fully supports players who choose to seek help, and we are ready to assist you through the self-exclusion or account closure process whenever you need it.

8 Contact the TWC Online Responsible Gaming Team

For any enquiries, concerns, or requests related to responsible gaming at twc online, please contact us via:

Live Chat — available 24 hours a day, 7 days a week, directly within the platform. The fastest option for immediate assistance.
Email — support@twconline.click. Include "Responsible Gaming" in the subject line of your message for priority handling.

All communications relating to responsible gaming are handled in strict confidence and will not affect your account in any way beyond the self-protection measures you have requested.

TWC Online Responsible Gaming – A Safe Guide for Malaysian Players

TWC Online Self-Control Tools for Malaysian Players