1 Introduction & Acceptance of Terms
Welcome to twc online, an online entertainment platform operating under the domain https://twconline.click. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "Player") and twc online ("Platform", "we", "us"). These Terms govern all aspects of platform use, including account registration, deposits and withdrawals, participation in games, bonus claims, and interactions with our support team.
These Terms are effective from 1 January 2026 and supersedes all previous versions. Continued use of the platform twc online after this date will be considered full acceptance of the latest version of the Terms.
twc online operates as an online entertainment platform providing access to a wide range of game categories, including slots, Live Casino, table games, lottery, roulette, and Sports Betting covering Malaysia Super League football, EPL, cricket, badminton, and esports. All gaming activities are strictly for entertainment purposes and involve financial risk.
2 Membership Eligibility
To register and use the platform twc online, you must meet all of the following criteria:
- Aged 18 years and above on the date of registration. This is an absolute requirement that cannot be waived under any circumstances.
- Is a legally competent individual capable of entering into a binding agreement under Malaysian law.
- Are not among the categories of individuals prohibited from participating in online gambling activities under any law or regulation applicable to you.
- Not currently subject to any ban or suspension imposed by twc online on any previous accounts.
- Acting in your own personal capacity and not on behalf of any third party.
3 Registration & Account Management
Each individual is only permitted to hold one (1) active account on the platform twc online at any one time. Holding multiple accounts — whether using the same or different information — is strictly prohibited.
During registration, you are required to provide accurate, complete, and up-to-date information, including:
- Full name as stated on a valid government-issued identification document (MyKad or Malaysian passport).
- Your exact date of birth for age verification.
- An active Malaysian mobile number registered in your name.
- A valid and accessible email address.
twc online reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, particularly before processing withdrawals that exceed a certain threshold. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.
You are solely responsible for maintaining the confidentiality of your account password. twc online will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
4 Deposits & Withdrawals
All financial transactions on the platform twc online conducted in Malaysian Ringgit (MYR). The accepted payment methods for deposits and withdrawals are as follows:
Deposit: The minimum deposit amount is RM20 per transaction. Deposits are processed automatically and credited to your account balance within seconds to a few minutes, depending on the payment method used. No default daily maximum deposit limit is set; however, personal limits can be requested through your account settings.
Withdrawal: The minimum withdrawal limit is RM50 per transaction. Withdrawal requests to e-wallets or DuitNow are typically processed within 5 to 15 minutes. Withdrawals via FPX or online banking may take up to 1 to 3 business days, depending on your bank.
- Withdrawals can only be made to a bank account or e-wallet registered under the same name as your twc online account twc online yours.
- twc online reserves the right to request additional verification before processing large withdrawals as a security measure.
- Deposited funds that have not been used for gameplay may be withdrawn at any time without restriction. However, bonus balances that have not yet met the rollover requirements cannot be withdrawn until those requirements are fulfilled.
5 Bonus & Promotions
twc online offers a variety of bonuses and promotions from time to time to reward both new and loyal members. All bonuses are subject to rollover requirements, which are clearly stated on the relevant promotions page before you make a claim.
General principles for all bonuses at twc online:
- Each bonus may only be claimed once per player, per household, per IP address, or per device unless otherwise stated.
- Rollover requirements must be met within the specified period (typically 7 to 30 days depending on the bonus type). Bonuses that remain uncleared within that period will expire without compensation.
- Some games may contribute a different percentage towards fulfilling the rollover requirement. This information is stated in the specific terms of each promotion.
- twc online reserves the right to cancel or modify any bonus or promotion at any time with reasonable notice.
- Any attempt to exploit or abuse the bonus system — including opening multiple accounts to claim duplicate bonuses — will result in the cancellation of all bonuses and the closure of all associated accounts.
6 Game Rules
All games offered at twc online — covering slots, Live Casino, table games, lottery, roulette, Sports Betting (including Malaysia Super League football, EPL, cricket, badminton, and esports), and other games — each subject to their own specific rules as displayed within the respective game interface.
- All game outcomes generated by a certified random number generator (RNG) are final and may not be disputed.
- In Live Casino games, the outcome announced by the dealer is final once the round has closed.
- In the event of a technical disruption during an active gaming session, twc online reserve the right to void or settle the round(s) in question at our sole discretion, based on available system records.
- For Sports Betting, confirmed bets cannot be cancelled by the player. twc online reserves the right to void bets placed at odds that are clearly erroneous due to a system error.
- Minimum and maximum bet limits vary by game type and account level. Current limits are displayed within each game's interface.
7 Prohibited Conduct
The following activities are strictly prohibited on the platform twc online and may result in immediate account suspension or closure, forfeiture of balances, and legal action where necessary:
- Identity fraud — using another person's information to register or verify an account.
- Money laundering — using the platform as a channel for unlawful financial activities.
- Game manipulation — using third-party software, bots, or any other method to gain an unfair advantage in games.
- Bonus abuse — opening multiple accounts, using a VPN to bypass restrictions, or taking other actions to illegitimately exploit the promotions system.
- Threats or harassment towards support staff twc online or other players.
- Unauthorised access to platform systems or data that falls outside the scope of normal player use.
8 Account Suspension & Closure
twc online reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:
- Confirmed breach of any term set out in this document.
- Failure to complete identity verification within the stipulated timeframe.
- Suspicious activity of a financial or security nature that requires further investigation.
- Requests from relevant legal authorities.
You may also request to close or suspend your account voluntarily at any time through your account settings or by contacting our support team twc online. In the event of voluntary account closure, any valid remaining balance (excluding bonus balances that have not met the rollover requirement) will be returned to you once the verification process is complete.
9 Privacy & Data Security
The collection, processing, and storage of your personal data by twc online is governed by our separate Privacy Policy. By accepting these Terms, you also agree to the terms set out in the Privacy Policy twc online.
In short, twc online is committed to:
- Protecting your personal data using 256-bit SSL encryption for all data transmissions.
- We do not sell or share your personal information with third parties without your consent, except where required by law.
- Securely storing your transaction and game records for audit, dispute resolution, and legal compliance purposes.
- Grants you the right to access, correct, or request deletion of your personal data, subject to applicable legal requirements.
For full details, please refer to TWC Online Privacy Policy.
10 Responsible Gaming
twc online takes its responsibility for player wellbeing seriously. Our platform provides the following tools to help players manage their gaming habits:
- Deposit limit — set daily, weekly, or monthly deposit limits in your account settings.
- Loss limit — cap the maximum amount you can lose per gaming session.
- Session time reminders — receive a notification once you have been playing for a set period of time.
- Account timeout — temporarily restricts access to your account for a period ranging from one day to one month.
- Self-exclusion — apply for permanent exclusion from the platform if needed.
If you feel that gaming is beginning to affect your personal life, finances, or relationships, please contact the twc online or refer to the guide on the Responsible Gaming.
11 Limitation of Liability
To the extent permitted by applicable law, twc online is not liable for:
- Any financial losses incurred as a result of game outcomes, subject to certified fair RNG decisions.
- Unavoidable service disruptions arising from scheduled maintenance, infrastructure outages, or events beyond our control (force majeure).
- Losses resulting from unauthorised access to an account caused by the player's own negligence in safeguarding their login credentials.
- Any actions by third parties, including internet service providers or financial institutions, that affect transactions.
In all circumstances, the maximum liability twc online to any member shall not exceed the total amount deposited by that member in the 30 days preceding the claim, unless otherwise stipulated by law.
12 Changes to these Terms
twc online reserves the right to modify, add, or remove any section of these Terms & Conditions at any time. Significant changes will be communicated to members via an in-platform notice or by email to your registered address at least 7 days before they take effect.
Continued use of the platform twc online after the effective date of any changes will be considered full acceptance of the updated Terms. It is your responsibility to review this page periodically to ensure you remain informed of the current applicable Terms.
For any enquiries regarding these Terms & Conditions, please contact our support team twc online via live chat on the platform or by email at support@twconline.click. We will endeavour to respond to all enquiries within 24 hours.