1 Introduction
twc online (operating at https://twconline.click) is the controller of your personal data. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our platform — whether through a web browser or any mobile device.
By registering an account or using the services of twc online, you agree to the practices described in this Policy. If you disagree with any part of this Policy, please stop using our platform and contact our support team to close your account if needed.
This policy should be read together with Terms & Conditions our platform, which forms the broader legal agreement between you and twc online.
2 Information We Collect
twc online collect your personal data through various means and for different purposes. The types of data we collect are as follows:
Data You Provide Directly:
- Registration information — full name, date of birth, Malaysian mobile number, email address, and your preferred username.
- Identity verification information (KYC) — your MyKad or passport number, along with supporting documents such as a MyKad image when required for verification purposes.
- Financial information — details of the payment method you use (e.g., your registered Touch 'n Go eWallet phone number, GrabPay email, or DuitNow account number). Note: we do not store credit or debit card numbers directly — such transactions are processed through certified third-party payment processors.
- Communication information — messages, emails, or letters you send to our support team twc online.
Automatically Collected Data:
- Device and connection data — device type, operating system, browser version, IP address, and your internet service provider name.
- Platform usage data — pages you visit, games you play, session times and duration, betting and winnings records, and your navigation flow within the platform twc online.
- Cookie and similar technology data — information collected through session and persistent cookies as described in Section 6 of this policy.
- Approximate location data — your state or region based on your IP address, to verify that you are accessing the platform from Malaysia.
3 How We Use Your Data
Personal data collected by twc online used solely for the following purposes:
- Account management — creating, verifying, and managing your account; processing deposits and withdrawals in RM via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks; and resolving any transaction disputes.
- Service provision — giving you access to and full enjoyment of all games on the platform twc online including slots, Live Casino, lottery, table games, Roulette, and Sports Betting.
- Identity verification (KYC) — meeting legal compliance requirements related to age verification (18 years and above) and anti-money laundering obligations.
- Security and fraud prevention — detecting and preventing fraudulent activity, multiple account creation, and abuse of bonus or promotional systems.
- Customer support — enabling the support team twc online help you resolve issues efficiently based on your account history and transaction records.
- Platform improvements — analysing aggregated usage data (without individual identification) to understand usage patterns and improve the overall player experience.
- Service communications — sending important account-related notices such as transaction confirmations, security alerts, and updates to our terms or policies.
- Marketing communications — sending you information about promotions, bonuses, and new features twc online if you have agreed to receive such communications (you may unsubscribe at any time).
twc online will not use your personal data for any purpose beyond those stated above without first obtaining your consent.
4 Data Sharing with Third Parties
twc online does not sell or share your personal data with third parties for their own marketing purposes. However, in operating the platform, we need to share certain data with the following categories of third parties within a strictly limited scope:
- Payment processors — information required to process your deposits and withdrawals is shared with the relevant payment processors (such as FPX gateway providers or e-wallet operators) solely for the purpose of that transaction. These processors are held to strict security standards.
- Game software providers — technically required game session information is shared with game providers such as Pragmatic Play, PG Soft, and NetEnt to ensure games run properly. These providers do not receive your full personal identification details.
- Technical support service provider — technical partners who assist twc online in platform operations, cybersecurity, and infrastructure. All such partners are bound by confidentiality agreements and may only use the data shared with them for the specified purposes.
- Legal authorities — twc online will disclose personal data when required by law, court order, or official request from a competent authority. In such circumstances, we will notify you of the disclosure to the extent permitted by law.
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5 Data Security
twc online implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
Although twc online implements comprehensive security measures, no system can be guaranteed 100% secure against all cyber threats. We therefore recommend that you also take personal protective steps — including using a strong, unique password for your account twc online yours, do not share your login credentials with anyone, and enable two-factor authentication where available.
6 Cookies and Tracking Technologies
Platform twc online uses cookies and similar technologies to ensure a smooth and secure user experience. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and core platform functionality | Session / 24 hours | Not — required |
| Functional Cookies | Saves your preferences such as language, last betting limit, and game selection | 30 days | Yes, with limited functionality |
| Analytics Cookies | Understanding aggregated platform usage patterns for service improvement | 90 days | Yes |
| Marketing Cookies | Tailoring relevant promotions and advertisements for you within the platform | 60 days | Yes |
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the core functionality of the platform twc online and prevent you from logging into your account properly.
7 Your Personal Data Rights
As a player twc online, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 14 working days of receiving your request.
If you find that any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Updates can be made directly through your account profile settings twc online you or through customer support.
You may request the deletion of your personal data, subject to legal retention requirements (financial records must be kept for the period prescribed by law). Closing your account does not result in the immediate deletion of your data.
You have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) for transfer to another platform should you choose to do so.
You may object to the processing of your data for direct marketing purposes at any time. Upon receiving your objection, we will immediately cease using your data for that purpose.
In certain circumstances — such as when you dispute the accuracy of your data or object to its processing — you may request that processing be temporarily restricted while the matter is resolved.
To exercise any of the above rights, contact the twc online via live chat within the platform or by email at support@twconline.click. We will endeavour to process your request within 14 business days.
8 Data Storage & Deletion
twc online retaining your personal data for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal requirements. Specifically:
- Active account data — retained for as long as your account is active and in use. This data is updated whenever you make changes through your profile settings.
- Financial transaction records — retained for a minimum of seven (7) years from the transaction date, in accordance with applicable financial and tax compliance requirements.
- Game and betting logs — retained for a minimum of three (3) years for dispute resolution and audit purposes.
- Customer support communication data — retained for two (2) years from the date of last communication.
- Data after account closure — when you close your account twc online, data that is no longer required for legal purposes will be deleted or anonymised within 90 days. However, financial records and game logs will be retained for the periods specified above, even after account closure.
9 Links to Third-Party Platforms
Platform twc online may contain links to third-party websites or applications (such as game providers) that have their own privacy policies. twc online is not responsible for the privacy practices of any third-party websites or services you visit or use through links on our platform.
We recommend reading the privacy policy of each third-party platform you use independently to understand how they handle your data.
10 Changes to This Privacy Policy
twc online reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. The latest version of the Privacy Policy is always available on this page, with a clear "Updated" date at the top of the document.
For material changes — particularly those affecting how we use or share your personal data — we will notify you via your registered email or an in-platform notice at least 14 days before the changes take effect. Your continued use of the platform twc online after the effective date of the changes constitutes acceptance of the updated version of the Policy.
11 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how twc online handling your personal data, please contact us through the following channels:
- Live Chat — available 24 hours a day, 7 days a week, directly within the platform twc online. This is the fastest way for general enquiries.
- Email — support@twconline.click for matters requiring written clarification or supporting documentation. We will endeavour to respond within 24 to 48 hours.
For formal requests relating to your personal data rights (such as access, rectification, or deletion requests), please send an email with the subject line "Data Privacy Request" and clearly state your account username twc online you, as well as the type of request you wish to make. We will process your request within 14 business days.